© Copyright 2025 - Infiniti Digital
We prioritize customer satisfaction and aim to deliver exceptional services across all our offerings. However, there may be situations where a refund is requested. This policy outlines the terms and conditions for refunds across our services.
Refund requests must be submitted in writing within 15 days of project initiation or next payment (whichever comes later).
Refunds are considered only for services where tangible deliverables have not been provided, and no significant progress has been made.
No refunds will be issued for services already rendered, work completed, or milestones achieved as per the project timeline.
Third-party costs (e.g., hosting, domain, ad spend, licensed images, etc.) are non-refundable.
Refund requests will undergo an evaluation process to determine eligibility. This may involve reviewing deliverables, project progress, and communication logs.
Refund Window:Refunds are only available within the first 30 days of the contract if no measurable progress has been made (e.g., strategy development or keyword research).
Non-Refundable: SEO is a long-term strategy; results cannot be guaranteed within a short period. Services such as competitor analysis, keyword research, and technical audits are non-refundable once delivered.
Refund Window: Refunds are applicable if no content, strategy, or campaigns have been delivered within 14 days of payment.
Non-Refundable:Ad spend paid directly to platforms (e.g., Facebook, Instagram) is non-refundable.
Refund Window:Refunds are applicable only for unused management fees if the campaign has not been launched.
Non-Refundable:Costs incurred for ad spend and third-party tools are non-refundable.
Refund Window:Refunds can be requested within 14 days of payment if no designs or development work has commenced.
Non-Refundable:Any designs, wireframes, or code delivered to the client will be charged proportionately and deducted from the refund amount.
Refund Window:Refunds are allowed within the first 20 days of payment, provided no designs or coding work has been initiated.
Non-Refundable:Refunds are not available once development has begun, as app development involves significant resource allocation.
Refund Window:Refunds are only available if no drafts or deliverables have been provided within the first 20 days of the contract.
Non-Refundable:Completed content pieces, campaigns, or published work are non-refundable.
Refund Window:Refunds are applicable only for the initial consultation fee if the project has not commenced.
Non-Refundable:Partial or full manuscripts, edited versions, or any publishing work already completed is non-refundable.
Submission: All refund requests must be submitted to support@infinitidigital.us with the subject line Refund Request - [Project Name]
Review:Our team will review your request within 7-10 business days and provide feedback.
Approval or Rejection:Approved refunds will be processed within 14 business days. If denied, an explanation will be provided.